By CC on December 14, 2020
Please note that we will be closed for the winter holidays starting from Wednesday, December 23.
- Dec 18 Friday Noon: Cut-off time to submit air photo orders for regular turnaround time. After cut-off time only RUSH orders (+$40) will be processed before the winter holidays
- Dec 22 Tuesday: Last business day of the year. Last day photo orders will be shipped out from our office. Please do not return photo packages until after winter break unless they will be delivered by Dec 22.
- Dec 23 Wednesday: GIC closes
- Jan 4 Monday: GIC reopens
As the GIC remains closed to the public until further notice due to Covid-19 some library services are still available. Please contact us by e-mail or phone for inquiries. Our business hours are: Monday to Friday 8:30 AM – 4:30 PM.
We wish everyone a safe and happy holidays!
By CC on June 23, 2020
We are very pleased to announce that the University has approved our emergency reopening plan. The GIC will resume some services starting Tuesday, June 23.
Air Photo Search
Commercial air photo search requests will now be accepted. If you have requested air photos while we were closed please resubmit your order again. As we are anticipating high volumes of air photo requests during the first stages of reopening your order might take longer than the standard two-day turnaround time to process. Rush services cannot be guaranteed for the time being. At this point we will be prioritizing filling small sites requests (e.g. single property lots). To ensure your order will be processed promptly please include all required information with your order: site address, Google Earth .KMZ file, project number and/or purchase order number (if any), delivery address (office/home). More information here.
Air Photo Returns
You can now return photos borrowed from us before the shutdown. Please note that our building is currently closed to visitors. Have your courier call us at 604-822-3048 when they arrive and our staff will meet them at the entrance. We will be on site Mon-Fri 8:30 – 4:30.
Credit Card Payments
If you wish to pay for outstanding invoices by credit card please email us with the following information:
- Company / Contact Person
- Phone number
- Invoice number(s)
- Office hours
Our staff will contact you by phone as soon as possible to process your payment. ***Do NOT send over any credit card information by e-mail.***
Cheque Payments
Mailed cheques will be accepted once again but might take longer than usual to process.
Other Services
As our library and building is still closed to visitors our study spaces, physical resources and equipment (textbooks, maps, stereoscopes, etc.) will remain inaccessible to the public for the time being. Please contact us by e-mail or phone for inquiries as in-person drop-ins are unavailable.
We recognize the immense challenges and inconvenience posed to our library patrons during the shutdown and we greatly appreciate your patience as our staff do our very best to get our regular services back up and running as soon as possible.
By CC on March 20, 2020
The GIC will unfortunately have to shut down by end of day next Monday, March 23 until further notice.
During the shutdown:
- Study spaces, textbooks, maps, air photos will be unavailable
- No air photo searches or shipments will be performed
- Cheque and credit card payments will not be processed
- Phone calls and voicemails will not be answered
- Mail and courier deliveries will not be received
- Staff will have access to email – gic [at] geog [dot] ubc [dot] ca
For our commercial clients: If you have borrowed photos from us please hold onto them for the time being. No late fees will incur during the shutdown.
If you have any questions please contact us by email and we will try our best to assist you during this extraordinary period.
At this point it is unclear when we will reopen – we will provide you with further updates as the situation evolves.
Please take care and stay healthy – we will see you all soon!
